ISSUE: Double Typing
DESCRIPTION: Some keys propose multiple times when you click on them when typing.
SOLUTION 1: Check to see if it is just dirty
There may just be dust or dirt in between the keys. Unplug the keyboard and use this guide to pop off the keys. Then spray compressed air on the keys to get rid of any dust or dirt and put the keys back and see if the problem is fixed.
SOLUTION 2: Adjust repeat speed
The problem might just be with your computer settings. Go to your control panel. Select keyboard and use the slider to adjust the repeat delay.
ISSUE: LED Lights Malfunctioning
DESCRIPTION: The LED lights will not light up.
SOLUTION 1: Make sure keyboard is getting power
Unplug and plug the keyboard back into the USB port on your computer or laptop. Then make sure the keyboard's USB is firmly plugged in. If the keyboard still doesn't work, check for any rips on the cord in case of a shortage.
SOLUTION 2: Check to see if the firmware is up to date
The problem might be with the firmware. Click here and select your specific product to check for any firmware updates.
ISSUE: Unresponsive Keys
DESCRIPTION: Some of the keys do not show up when you are typing.
SOLUTION 1: Keyboard Connection
Sometimes the keyboard becomes unresponsive when you use a connecting cable to plug your keyboard into your PC. If you use a connecting cable, try removing the connecting cable, and plugging your keyboard directly into your PC.
SOLUTION 2: The keyboard May Need a Software Update
When a new update for the for the keyboard's software is released, the older version of the software may begin to malfunction. To see if this is what's causing some of the keys to be unresponsive, simply check to for a software update. Click here and select your specific product to check for any software updates.